Cutoff times for same-day shipping: To ship same-day for items that are in-stock, submit your order by 1:30 PM Pacific time.
Shipping methods: We can ship Ground, Next Day, and 2 Day.
International: All international shipments are via Fed Ex Economy.
APO: APO shipments are accepted, and ship through USPS only.
• Orders that are canceled before any product is shipped will be subject to a 5% processing fee.
• SuperchargersOnline will NOT accept ANY returns on ATI ProCharger Products.
• SuperchargersOnline will NOT accept ANY returns on electronic items. (ie. Fuel Pumps, Coil Packs, Programers, etc.)
• SuperchargersOnline.com offers a 30-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact a SuperchargersOnline.com customer support representative.
Please call 818-518-9889 or e-mail our Returns Department at brian@SuperchargersOnline.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
• All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
• The customer is responsible for shipping charges on returned items.
• SuperchargersOnline.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
• SuperchargersOnline.com recommends your package returns properly so no damage will occur to the parts during transit. Make sure all items are secure and cannot cause damage to each other during the arrival. If Non-defective parts arrive damaged, we have a right to refuse the return. All returns have to be in like new condition.
• All Non-defected returns must be in “like new condition”: “Like new condition” is defined as all parts having no damage, complete, no missing parts, and blemish-free.
• Non-defected returns are subject to rejection of credit and will be sent back if all conditions are not met in our return policy.
• If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify SuperchargersOnline.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
• DEFECTIVE returns can be returned directly to SuperchargersOnline.com within 30 days from the invoice date, at SuperchargersOnline.com’s discretion for credit, replacement, exchange or repair.
• Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers’ warranties apply.
• NON-DEFECTIVE returns can be accepted directly by SuperchargersOnline.com within 30 days from the invoice date, at SuperchargersOnline.com’s discretion for credit, exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee. Any credits will be issued by check or by a credit card credit by SuperchargersOnline.com within 60 days of receiving the returned goods.